top of page

Shipping & Returns

Shipping Policy

Digital Store Shipping Policy

 

1. Digital Delivery:

  • Immediate Access: All digital products purchased from our store are delivered instantly upon completion of payment. You will receive an email with download links or access information immediately after your purchase.

  • No Physical Shipping: Since our products are digital, there is no physical shipping involved. This means no shipping costs, no wait times for delivery, and immediate availability of your purchased item.

 

2. Accessing Your Digital Products:

  • Email Notification: Upon purchase, you'll receive an email confirmation with instructions on how to download or access your digital content. Please check your spam or junk folder if you do not see this email in your inbox.

  • Account Access: If you have an account with us, your digital products will also be available in your account dashboard for easy access at any time.

 

3. Download Limits:

  • Unlimited Downloads: For most products, there are no limits on how many times you can download your purchase. However, for some high-value or limited edition products, there might be download restrictions. This will be clearly stated on the product page if applicable.

 

4. File Formats:

  • Compatibility: We provide digital files in formats that are widely compatible with most devices and software. Specific formats will be listed on each product page. If you need a different format, please contact us at [157ang@gmail.com (mailto:157ang@gmail.com)].

 

5. Lost Access:

  • Re-Download: If you lose access to your digital product due to issues like account problems or lost emails, contact our support team. We will assist in re-sending access links or resetting account access as necessary.

 

6. International Availability:

  • Global Access: Our digital products can be accessed from anywhere in the world where there is internet connectivity, without any geographical restrictions.

 

7. Refunds and Returns:

  • Refer to Return Policy: Since this is a shipping policy for digital goods, please refer to our separate Return Policy (#) for information on refunds or returns.

 

8. Policy Updates:

  • Changes: We reserve the right to update our shipping policy. Any changes will be posted on our website, and it is the responsibility of the customer to review this policy periodically.

 

9. Contact Information:

 

Note: By purchasing from our digital store, you acknowledge and agree to this Shipping Policy.

 

​

Return & Exchange Policy

Digital Store Return Policy

 

1. Eligibility for Returns:

  • Digital Products: Due to the nature of digital goods (e.g., software, e-books, digital art, music files), they are generally non-returnable. Once a digital product is downloaded or accessed, we cannot accept returns or issue refunds unless the product is faulty or not as described.

  • Exceptions:

    • Defective Products: If you encounter issues with the functionality of the digital product, you may be eligible for a refund or replacement. Please contact our support team within 7 days of purchase to report any defects.

    • Misrepresented Products: If the digital product does not match the description provided on our platform, you may be eligible for a refund. Documentation or proof may be required.

 

2. Refund Process:

  • Requesting a Refund: To request a refund, please email us at 157ang@gmail.com (mailto:157ang@gmail.com) with your order number, the reason for the return, and any supporting evidence if applicable (e.g., screenshots showing defects).

  • Refund Timelines: Refund requests are processed within 14 business days after approval. The method of refund will be the same as the original payment method.

 

3. Non-Eligible Situations:

  • Change of Mind: Refunds are not available for digital products where the customer simply changes their mind after purchase.

  • Account Issues: If you lose access to your account due to forgotten credentials or account breaches, this does not qualify for a refund or replacement.

 

4. Subscription Services:

  • Cancellation: You can cancel your subscription at any time. If you cancel within the billing cycle, you will retain access until the end of that period. No partial refunds are issued for the unused portion of the subscription.

  • Automatic Renewal: Subscriptions automatically renew unless canceled. Please ensure you cancel before the renewal date if you do not wish to continue.

 

5. Contact Information:

  • For any questions or to initiate a return or refund, please reach out to our customer service team at 157ang@gmail.com (mailto:157ang@gmail.com) or call us at [1-800-DIG-STORE] during our business hours (Monday to Friday, 9 AM to 5 PM EST).

 

6. Policy Changes:

  • We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting on our website.

 

7. Final Note:

  • By purchasing from our store, you agree to this Return Policy. Please ensure you understand it before making a purchase.

 

​

bottom of page